Direct-to-consumer (DTC) brands such as Allbirds, Casper, Peloton, and Warby Parker have creatively found a weakness in the marketing citadel of incumbent brands. By using data gleaned from daily interactions with customers, these brands have been able to adapt how they serve their unique customer communities across a start-to-finish purchase
These entrepreneurs have built successful businesses by bypassing wholesale and selling directly to consumers. How did they tackle the challenges? A live discussion featuring Tim Brown, Co-Founder & Co-CEO, Allbirds; Hilary Coles, Co-Founder, Hims & Hers; Emma Grede, Co-Founder & CEO, Good American; moderated by Nick Blunden, Chief Commercial Officer,
The success of DTC companies stems from their development of improved approaches for connecting with their customers, as demonstrated by two new Forrester reports: “Changing Expectations Fuel Direct-To-Consumer Disruption” and “To Adapt To Direct-To-Consumer Trends, Use A Direct-To-Value Strategy.” These approaches are part of what Forrester calls a “direct-to-value (DTV)” strategy.