4 Key Customer Experience Metrics Every Brands Should Be Aware Of

Most businesses around the world are being forced to take a hard look at their budgets, thanks to the coronavirus pandemic. The smart ones, however, have realized that increasing spend on things like customer experience could be highly valuable in keeping their businesses afloat during this tenuous business climate. Even …

The 10 Most Valuable Metrics In Smart Manufacturing

43% of manufacturers had smart factory projects underway in 2017, growing to 68% this year, according to the new Smart factories @ scale Capgemini survey. Capgemini found that discrete manufacturing leads all other segments in its planned transition to smart factories by 2024.