Tag: solution

Corporate Branding

All Consumers Actually Want Is A Quick Solution To Their Problem And Focus On Problem Solving, Not Speed

December 17, 2021December 17, 202120 min read Snowdrop Solution

The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is

All Consumers Actually Want Is A Quick Solution To Their Problem And Focus On Problem Solving, Not Speed

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