It’s Not Enough To Mandate Security Protocols And Trainings, We Also Need To Exercise Empathy

5-second summary: Security is not just a technical issue; it’s an organizational and human problem, says Atlassian Chief Trust Officer Adrian Ludwig. To create resilient systems, developers and security teams need to realize their shared objectives. Personalize training so execs and team members understand how security risks impact their sections

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Cloud Goes Vertical: From Infrastructure To Industry-Specific Verticals

Industry-specific cloud solutions can enable organizations to automate manual tasks and shift their focus to competitive differentiation. Cloud and software vendors now offer vertical-specific solutions that modernize legacy processes and jump-start innovation, freeing organizations to focus resources on competitive differentiation. As the global economy moves from a pandemic footing to

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Lessons From Walmart Canada: How Blockchain Helps To Solve A Common Supply Chain Nightmare Of Payment Disputes

Walmart Canada applied blockchain to solve a common logistics nightmare: payment disputes with its 70 third-party freight carriers. To solve the problem it built a blockchain network. The system has not only virtually eliminated the payments problem; it also has led to significant operational efficiencies. This article offers five lessons

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The Value Of Digital Omnichannel And Voice Agents

It’s easy to forget that call centers are in a unique position. Whether it’s the company-managed contact center customer experience or the customer experience in BPO, it comes as no surprise that a major challenge to providing superior customer service is competing priorities. For a call center to work effectively,

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A Beginner’s Guide To Go Online: From Building A Website, SEO & Email Marketing To Social Media Marketing

Many businesses start with a simple presence on a Facebook business page or an Etsy store – and there’s nothing wrong with that. It’s just important to realize that you don’t have total control over those platforms and you’ll likely be limited in terms of what you can do there.

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Digital Technology For The Future Of The Planet: Lives, Society, And The Physical Environment

Digital technology is becoming an indispensable and crucial component of our lives, society and the environment. We present a framework for computing in the context of problems facing the planet. The framework has a number of goals: an optimal digital infrastructure, sensing and optimizing with a global world model, reliably

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Should Companies Centralize Their Digital Activities? As A General Rule Yes, But With Some Significant Exceptions

Should all of your digital operations be located in one central location or do you need a local digital operations outpost in every country your company works in? For international firms, this is a critical decision, and each company has their own set of caveats: ownership structure, customer base, and

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Connect 2021: Our Vision For The Metaverse By Mark Zuckerberg

At Connect 2021, Mark Zuckerberg laid out our vision of the metaverse as the successor to the mobile internet – a set of interconnected digital spaces that lets you do things you can’t do in the physical world. Importantly, it’ll be characterized by social presence, the feeling that you’re right

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What Digital Strategies Are Most Small And Midsize Businesses Missing? 1) Understanding The Need Of Specialized Business Analytics Expertise And 2) Data Driven Decisions

The current economic environment threatens the success – and perhaps even the survival – of many small and midsize companies, because larger organizations are increasingly able to provide personalized experiences to their customers, in literally any way their customers choose. Most leaders of these smaller companies have already made significant

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Automation: Not Only Creating Or Destroying Jobs, It Is Also Transforming Them

Automation is everywhere these days. While economists often consider the effects of automation in terms of whether it creates or destroys jobs, less attention is paid to how it changes jobs and the wages paid to the workers that perform them. While there are cases where automation can create higher-paying

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Data Privacy, Security, And Transparency: Delivering All The Greater Benefits To Businesses, Customers, And Society & What Does It Mean For The Digital Society?

Data has never been more valuable – or more fraught. In a time of turmoil and uncertainty, how can businesses and people come together to create shared principles for society and a better data-driven future for everyone? Billions Of Digital Footprints The COVID-19 crisis has cast the data dilemma into

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An Introduction To Four Diverse Tiers Of Digital Transformation And Which One Is Best For Your Company?

Companies often assume that if they embrace digital technology in any way, they’re digitally transforming their business. As a result, they often make only ad hoc changes and investments in the digital arena, with ineffectual results. This article provides an introduction to four distinct tiers of digital transformation, each of

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