Companies often believe they should make their customers’ experiences as effortless and predictable as possible. But the authors’ research shows that this approach is overly simplistic – and can even backfire. While in some instances (say, watching movies on Netflix) customers want their journeys to be easy and familiar, in
Tag: believe
What You Believe Becomes Reality | A Talk By Chris Do
What would you do if you could not fail? This is an interactive talk on how to break free of your “limiting beliefs” and how to conquer your critical inner voice. Includes exercises – an examination on how we assign meaning to events and how we can transform negative events