It’s easy to forget that call centers are in a unique position. Whether it’s the company-managed contact center customer experience or the customer experience in BPO, it comes as no surprise that a major challenge to providing superior customer service is competing priorities. For a call center to work effectively,
Tag: value
AI and Blockchain: Double the Hype or Double the Value?
Artificial Intelligence (AI) as a market is full of hype, with vendors, customers, and press all speaking breathlessly about the capabilities for AI in general and their offerings specifically. Likewise, blockchain is also a widely hyped market, with technology providers and customers claiming all sorts of capabilities that may or may not be possible. Combining AI and blockchain then must be double the hype? On the other hand, AI is providing real, tangible value in many myriad ways we talk about every day. Likewise, blockchain is starting to show value across a range of applications and industry. So, perhaps combining AI and blockchain will also show twice the value combined together.
Unlock The Value In Improved Cybersecurity Protection
The threat, cost and complexity of cybercrime continues to rise, keeping it on the agenda of the C-suite despite the efforts and investments made to date. According to Accenture research, the average cost of cybercrime was up 11% last year across all industries, to $13 million per year. Since financial
7 Ways For CIOs To Morph Into Business Value
Alignment to Strategic Leadership | Out of the Shadows | Expenses to Revenue | Innovation to Pilots | Pitch Perfect | Teaming | Projects to Products, Services & Programs
