Is It Useful To Lean Into Authenticity, When Inauthenticity Actually A Better Strategy? Particularly Amidst Hybrid Work

Authenticity is important at work, but sometime’s it’s challenging to identify and maintain. Plus, what if the authentic emotions you’re feeling conflict with the message you’re trying to convey to colleagues or employees? When is it useful to lean into authenticity, and when is inauthenticity actually a better strategy? Research

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All Consumers Actually Want Is A Quick Solution To Their Problem And Focus On Problem Solving, Not Speed

The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is

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How AI Driven Technology Can Actually Increase Food Security And Nutrition Worldwide And Use For The Betterment Of Farmers Lives

According to a UN report on the State of Food Security and Nutrition in the World, 811 million people in the world went hungry in 2020. The same report estimates that 118 million people in the world suffer from chronic hunger. Some innovators are completely awake to these truths, and

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