Why Companies Frequently Fail To Realize The Full Benefits Of Their Data Science Efforts

One of the world’s toughest challenges during the height of Covid pandemic was the timely allocation of vaccines to the people and areas that needed them most. Italy, like so many other countries, worked hard to address this daunting optimization problem. One major Italian city decided to introduce a web

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Large Companies Need To Understand Their Strengths And Act Like Strategic Incumbents

For most of the 20th century, size, longevity, and a large market share were seen as assets in business. Then they began to be viewed as vulnerabilities, putting many companies in a defensive stance. Successful incumbents, however, convert these traits into market power, lasting relationships, and deep insights and use

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Data Privacy: Consumers Are Well Aware Of The Risks, But Many May Be Overstating Their Worries

Data-sharing is both fuel and lubricant to the world’s economy. It powers online and offline business models, and it enables, in the form of cookies and browser history, greater ease of use for consumers. But with every year, as more data – in terms of volume, types, and richness –

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Datagraphs: Organization Must Upgrade Their Data Architecture To Enable A Real-Time, Comprehensive View Of Consumer Interaction With Their Products And Services To Solve Problems

We’ve all seen the signs in front of McDonald’s announcing “Over X Billion Served” and have watched the number rise over the years. But tracking how many burgers are sold every day, month, or year is a relic of the past. Today ask: Do we know where each consumer buys

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Rather Capitalizing On Their Data To Expand Capabilities, Spur Innovation, And Enhance Growth, Insurance Companies Are Still Striving To Make Data More Accessible, Shareable, And Actionable

Key Messages Insurers often tend to treat and quantify data as a short-term expense managed for individual functions or projects, rather than as a strategic asset that should be continually nurtured for long-term, enterprise-wide gains. Siloed systems, talent gaps, and risk management challenges, are among a multitude of possible obstacles

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A Framework To Help Leaders Assess Their Current Capabilities Of Data And Analytics And Invest In Strengthening Their Capabilities

Almost every company is trying to capitalize on the promise of data and analytics, but a large majority of senior leaders don’t feel like their organizations are hitting the mark. What separates leaders from these lagging companies, and how can firms struggling with the analytics mandate catch up with –

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Customer Loyalty Depends On How Well Companies Deliver On Their Basic, Even Plain-Vanilla Promises

The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is

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CEO’s Role In Digital Transformation Initiatives: Because Each Transformation Is Unique And Their Goals And Objectives Are Considerably Differ

In the face of constant disruption, effective chief executive officers (CEOs) lead by scanning the environment, identifying the dangers that might be lurking or the opportunities that might exist, and determining whether and how to act. Often, those actions involve what’s commonly called “digital transformation” – implementing new tools, platforms,

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Research: Companies Should Stop Their Political Spending To Reduce The Risk Of Negative Consequences

Corporations are facing increased scrutiny over their political spending – particularly when their stated values seem to contradict their lobbying efforts. A 2020 report by the Center for Political Accountability offers abundant examples, including corporations that have publicly demanded racial equality while contributing to groups and candidates that promote racial

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Research: Organizations Should Rethink Their Approach To Cybersecurity And Implement Policies That Address The Real, Underlying Factors Creating Vulnerabilities

In the face of increasingly common (and costly) cyberattacks, many organizations have focused their security investments largely on technological solutions. However, in many cases, attacks rely not on an outsider’s ability to crack an organization’s technical defenses, but rather on an internal employee knowingly or unknowingly letting a bad actor

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Companies Shouldn’t Assume Their Third-Party Software Is Secure, They Should Test For Vulnerabilities

When companies buy software, they tend to assume it’s secure – but they shouldn’t. Vulnerabilities in the digital supply chain are the responsibility of both developers, vendors, and customers, but right now cybersecurity isn’t a priority for either party. There are two key miscalculations that are bound up in this:

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All Consumers Actually Want Is A Quick Solution To Their Problem And Focus On Problem Solving, Not Speed

The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is

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