Consumer Data: There’s A Delicate Balance Between Helpfulness And Overuse In Expectation Of Creating Better Customer Experiences

Marketing has traditionally used detailed customer data to improve the customer experience. But with pushback on data tracking, can the security function work with marketing to deepen customer trust? When you download a shopping app and consent to the privacy policy, the company behind the icon on your screen can

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The CEO As Consumer Ethnographer: Giving Customers Exactly What They Wanted, Faster And With Greater Precision

Consumer ethnography isn’t just for marketing professionals. By striving for a deep, human understanding of the customer experience, CEOs can lead their organizations toward a culture of empathy that can translate insights about people’s lives, values, and emotions into greater organizational value. “Big data” has transformed our world, making possible

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Why Direct-To-Consumer Brands Need To Evolve: Four Principles For DTC Brands To Be Continued Success

Direct-to-consumer (DTC) brands such as Allbirds, Casper, Peloton, and Warby Parker have creatively found a weakness in the marketing citadel of incumbent brands. By using data gleaned from daily interactions with customers, these brands have been able to adapt how they serve their unique customer communities across a start-to-finish purchase

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What Is Consumer Psychology And How Successful Marketers Tap Into This Consumer Psychology To Grow Business

I bet you never thought you’d be a part-time psychologist when you started your business.  Over the last 10 years of owning a digital marketing agency, I’ve come to realize that successful marketers marry the art of design with the science of consumer psychology. Funny enough, I almost double –

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Building Disruptive Direct-To-Consumer Brands | A Panel Discussion

These entrepreneurs have built successful businesses by bypassing wholesale and selling directly to consumers. How did they tackle the challenges? A live discussion featuring Tim Brown, Co-Founder & Co-CEO, Allbirds; Hilary Coles, Co-Founder, Hims & Hers; Emma Grede, Co-Founder & CEO, Good American; moderated by Nick Blunden, Chief Commercial Officer,

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Direct-To-Consumer (DTC) Brand Growth Will Boost Social Ad Spending

The success of DTC companies stems from their development of improved approaches for connecting with their customers, as demonstrated by two new Forrester reports: “Changing Expectations Fuel Direct-To-Consumer Disruption” and “To Adapt To Direct-To-Consumer Trends, Use A Direct-To-Value Strategy.” These approaches are part of what Forrester calls a “direct-to-value (DTV)” strategy.

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