Infrastructure is on the up. Software application development is driven by many trends on a year-on-year basis, but key among the current major drivers is a push to create and enable more powerful, more manageable and more flexible controls that work at the infrastructure level. Given that infrastructure is now,
Tag: service
Different Types Of Denial Of Service (DoS) And Distributed Denial Of Service (DDoS) Attacks And DDoS Protection Strategies
Denial of service (DoS) attacks are the cyberweapon of choice for state-sponsored threat actors and freewheeling script kiddies alike. Independent of who uses them, denial of service attacks can be particularly disruptive and damaging for organizations targeted by cybercriminals. Since 2018, the frequency and power of DDoS attacks have been
Scaling Anything As A Service (XaaS): The Pros And Cons, Challenges, And Enablers Of The Outcome-Based Model For XaaS
Introduction Based on industry trends we have tracked so far, providers have consciously been trying to craft customer-centric solutions to entice customers and sustain their loyalty via subscription models for their anything as a service (XaaS) offerings. But one of the evolving expectations from customers is further differentiation when choosing
Strengthening Your Customer Service With AI: Creating And Delivering A Dynamic Experience That Provides Right Information And Incentives To Customers
Reimagining AI strategies to unlock a true end-to-end customer experience. Artificial intelligence can integrate two marketing tactics – getting the right offers to customers at the right time and delivering great post-sales service – to make the customer experience even better. For every brand, helping customers make purchase decisions by
Creating XaaS Business (Anything As A Service): Building Scalable Lead-To-Cash Operations For Industry 4.0 With Sales And Back-Office Capabilities
In an XaaS environment, leaders are looking to meet changing customer needs by transforming their lead-to-cash value chain. In the 16th article in our series on digital industrial transformation, we examine how to institute a scalable yet flexible omnichannel sales process. Introduction Shifting to an as-a-service purchasing model can present
Pros & Cons And Best Practices For Outsourcing Customer Service
Exceptional customer service plays an essential role in the success of any eCommerce business. This is even more true now that the voices of consumers are becoming more and more powerful, thanks to social media. They are aware of it and are interested in wielding their power. That’s one reason
How Professional Service Providers Succeed In The Times Of Crises
“During economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn’t, just to keep the lights on. This path is perilous. If a firm’s practices have a diffuse mix of clients and unclear strategic positioning, it will weaken the firm’s market profile
Customer Support Service In The Coronavirus Crisis
Most managers are struggling to navigate the impact Covid-19 is having on their organizations, but how the pandemic is affecting different parts of the enterprise varies dramatically from one department to the next. Where finance is grappling with critical questions of cash management, HR is dealing with stark choices about furloughs and layoffs, sales is trying to convince customers to continue to buy even as budgets are drying up, and IT is scrambling to support employees to be productive as they work from home.
Why An Emoji Is Worth A Thousand Words In Customer Service
As customer service has moved at a rapid pace toward digital channels in place of the telephone, consumers are using more than just words to express their compliments and complaints. More and more, they are using emojis – just as if they were texting to a friend. Digital customer service
